Last updated: 8th January 2020

Our privacy policy is here to help you understand what information Komorebi Audio Ltd (“us”, “we”, or “our”) collects about individuals and visitors to our website (the “Site”) and customers who we provide with products or services (the“Service”). This privacy policy explains how we store, protect and use that information, and our policies on how and when we may need to disclose that information, your rights and the choices you can make. 

We will not use or share your information with anyone except as described in this privacy policy. We will never sell your data to third parties. Unless otherwise defined in this privacy policy, terms used in this privacy policy have the same meanings as in our Terms of Use. 

Who we are 

Komorebi Audio is registered with Companies House as Komorebi Audio Ltd. Our website address is Our registered business address is 27 Lombardy Drive, Berkhamsted, Hertfordshire, HP4 2LQ. Help is available via email through [email protected] . Regarding your personal data, we act as both data controller and processor. 

Website Cookies 

We receive and store certain details whenever you use the Site. We use “cookies” to help make our site better. Cookies are files with a small amount of data, which may include an anonymous unique identifier, and using them means that a website will remember you. Cookies are sent to your browser from a website and are stored on your computer’s hard drive. They help us to understand how you use our Site, so that we can improve your experience. 

Mailing Lists 

When you sign up for our mailing list, we collect personal information, specifically your email address. We use that information for a few reasons: to send you information about our products; to send you information about new services; to contact you if we need to obtain or provide additional information; to check our records are correct; and to check every now and again that you’re happy. We use a third party provider, MailChimp, to deliver information to our mailing list. For more information, please see MailChimp’s privacy policy. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails. 

Contacts and web submissions 

We may collect personal information from individuals who contact us, via email or web submission. This will include name and contact details, including email address. We use this information to answer any questions that you send us.


We may use your personal information to contact you with important communications about Komorebi Audio, marketing or promotional materials and other information that may be of interest to you. Payments and Order Fulfilment Payment is made securely using third party providers, either Paypal or Square. Please see their privacy policies for more information. We use a third party provider (Woocommerce) in order to fulfil your order. Please see their privacy policy for more information As part of payment and order fulfilment, we collect personal information, specifically your name, postal address, phone number, email address and billing address. Your email address is used to send you a link to download your purchases. 

Third Parties 

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. Marketing services may be carried out by MailChimp. For more information, please see their privacy policy. Payment services may be carried out using PayPal. For more information, please see their privacy policy. Payment services may be carried out using Square. For more information, please see their privacy policy. Order fulfilment may be carried out using Woocommerce. For more information, please see their privacy policy. Komorebi Audio will only transfer data outside of the European Economic Area or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data. 

Compliance with Laws 

We will disclose your Personal Information where required to do so by law, or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Service.

Legal Basis for Data Processing

For all individuals, we rely on separate, explicit consent for direct marketing. You can withdraw your consent for further processing, fully or for certain purposes at any time by emailing [email protected] . Details are found further down this page. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases. Therefore, it is important to note that withdrawing consent may affect the services we are able to offer you. We may need to continue to process data relating to your request to withdraw consent. Web submissions We process your data, that is your name, email and any additional personal information you send us, on the basis of section 6(1)(f) of GDPR, legitimate interests.

Payments and Order Fulfilment 

We process your data, that is your name, postal address, phone number, email address and billing address and any additional personal information you send us, on the basis of section 6(1)(b)of GDPR, contract. 

Non-disclosure of Personal Identifiable Data 

We will not sell, share, or otherwise distribute Personal Identifiable Data to third parties except as provided in this Privacy Policy. This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user. Your Rights This privacy policy does not impact upon your rights as a data subject under current data protection law. You have the right to: request access to, deletion of or correction of, your personal data held by us at no cost to you; request that your personal data be transferred to another person (dataportability); be informed of what data processing is taking place; restrict processing; object to processing of your personal data; and lodge a complaint with the ICO as our supervisory authority. You also have rights with respect to automated decision-making and profiling. A subject access request (SAR) can be made via email to [email protected]

Disclosing Your Information 

If Komorebi Audio is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. In the even of such a transfer of information, your rights under the Data Protection Act 2018, EU GDPR, and other relevant privacy laws are not affected. We can disclose your information if we have a legal obligation to do so, or in order toprotect other people’s property, safety or rights. We can exchange information with others to protect against fraud or credit risks. Links to Other Sites Our Site contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site that you visit. We have no control over, and assume no responsibility for the content of, privacy policies or practices of any third party sites or services. 

Children’s Privacy 

Komorebi Audio does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from Children under 13. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will remove that information with immediate effect. 

Changes to this Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 


This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. 

Contact Us 

If you have any questions about this privacy policy, please contact us at [email protected].


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